Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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| Format: | eBook |
| Language: | English |
| Published: |
San Diego, Calif. :
Academic Press,
[2002]
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| Series: | Library and information science (New York, N.Y.) ;
v. 2. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
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