Understanding reference transactions : transforming an art into a science /
The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...
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| Format: | eBook |
| Language: | English |
| Published: |
San Diego, Calif. :
Academic Press,
[2002]
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| Series: | Library and information science (New York, N.Y.) ;
v. 2. |
| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Summary: | The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools. Powerful research models help explain what is happening in the reference transaction. It encompasses a comprehensive review of the research literature. It offers a unique systems analysis of the reference transaction and includes a detailed appendix of the concepts, operational definitions, and research variables used to measure outcomes as well as statistical results from all known prior studies. |
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| Item Description: | Electronic resource. |
| Physical Description: | 1 online resource (xviii, 208 pages) : illustrations |
| Bibliography: | Includes bibliographical references (pages 191-194) and index. |
| ISBN: | 9781849507974 (electronic bk.) : |
| ISSN: | 1876-0562 ; |