APA (7th ed.) Citation

Shuja, A. K. (2010). ITIL: Service management implementation and operation. CRC Press.

Chicago Style (17th ed.) Citation

Shuja, Ahmad K. ITIL: Service Management Implementation and Operation. Boca Raton, FL: CRC Press, 2010.

MLA (9th ed.) Citation

Shuja, Ahmad K. ITIL: Service Management Implementation and Operation. CRC Press, 2010.

Warning: These citations may not always be 100% accurate.