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Metrics : how to improve key business results /

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Provides a step-by-step method for building an organizational effectiveness report card. This books shows how to identify, collect, analyze and report metrics that will be useful for improving all aspects of the enterprise, understand the difference between data, measures, information and metrics, d...

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Bibliographic Details
Main Author:	Klubeck, Martin
Format:	Book
Language:	English
Published:	[Berkeley, Calif.] : Apress ; [2011]
Subjects:	Organizational effectiveness > Evaluation. Organizational change.

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