Quality management for IT services : perspectives on business and process performance /
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| Other Authors: | , |
| Format: | eBook |
| Language: | English |
| Published: |
Hershey, PA :
Business Science Reference,
2010.
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| Subjects: | |
| Online Access: | Connect to the full text of this electronic book |
| Item Description: | Electronic resource. |
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| Physical Description: | xiv, 332 pages : illustrations |
| Bibliography: | Includes bibliographical references and index. |