APA (7th ed.) Citation

Sanchez, A. R. (2009). Technical support essentials: Advice you can use to succeed in technical support. Apress. https://doi.org/10.1007/978-1-4302-2548-5

Chicago Style (17th ed.) Citation

Sanchez, Andres R. Technical Support Essentials: Advice You Can Use to Succeed in Technical Support. [New York, N.Y.]: Apress, 2009. https://doi.org/10.1007/978-1-4302-2548-5.

MLA (9th ed.) Citation

Sanchez, Andres R. Technical Support Essentials: Advice You Can Use to Succeed in Technical Support. Apress, 2009. https://doi.org/10.1007/978-1-4302-2548-5.