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Forms that work : designing Web forms for usability /

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Forms are everywhere on the web - for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization's databases with inaccuracies and duplicates and can cause loss of potential consume...

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Bibliographic Details
Main Author: Jarrett, Caroline
Corporate Author: ScienceDirect (Online service)
Other Authors: Gaffney, Gerry
Format: eBook
Language:English
Published: Amsterdam ; Boston : Morgan Kaufmann, 2009.
Series:Morgan Kaufmann series in interactive technologies.
Subjects:
Electronic commerce > Forms > Design.
Web sites > Design.
User-centered system design.
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of Contents:
  • Introduction: What is a form?
  • 1. Persuading people to answer
  • 2. Gathering the right information
  • 3. Making questions easy to answer
  • 4. Writing instructions
  • 5. Choosing between drop-downs and other controls
  • 6. Making the form flow easily
  • 7. Taking care of the details
  • 8. Making the form look easy
  • 9. Testing (the best bit).