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Protecting main street : measuring the customer experience in financial services for business and public policy /

Bibliographic Details
Main Author: Lubin, Paul C.
Format: Book
Language:English
Published: New York : Routledge, 2011.
Subjects:
Consumer credit > United States.
Mortgage loans > United States.
Bank loans > United States.
Financial institutions > Customer service.
Description
Physical Description:xvi, 109 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780415996013 (hardback : alk. paper)
0415996015 (hardback : alk. paper)
9780203841983 (ebook)
0203841980 (ebook)