APA (7th ed.) Citation

Harvard Business School. (2011). Focusing on your customer: Expert solutions to everyday challenges. Harvard Business Review Press.

Chicago Style (17th ed.) Citation

Harvard Business School. Focusing on Your Customer: Expert Solutions to Everyday Challenges. Boston, Mass.: Harvard Business Review Press, 2011.

MLA (9th ed.) Citation

Harvard Business School. Focusing on Your Customer: Expert Solutions to Everyday Challenges. Harvard Business Review Press, 2011.

Warning: These citations may not always be 100% accurate.