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Customer experience : future trends and insights /

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Bibliographic Details
Main Author: Shaw, Colin, 1958-
Other Authors: Dibeehi, Qaalfa, Walden, Steven
Format: Book
Language:English
Published: Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2010.
Subjects:
Customer relations > Management.
Description
Physical Description:xvii, 199 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references (page 187) and index.
ISBN:9780230247819 (hbk.)
0230247814 (hbk.)