A study of performance measurement in the outsourcing decision /
Outsourcing is a key issue for many organisations having moved from the contracting out of peripheral activities such as cleaning to more critical areas such as design and marketing. This report is for managers and people in finance and accounting functions and takes a practical approach in developi...
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| Format: | eBook |
| Language: | English |
| Published: |
Oxford :
CIMA,
2009.
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| Online Access: | Connect to the full text of this electronic book |
| Summary: | Outsourcing is a key issue for many organisations having moved from the contracting out of peripheral activities such as cleaning to more critical areas such as design and marketing. This report is for managers and people in finance and accounting functions and takes a practical approach in developing a framework and then applying this framework in an actual organisation which makes it easier for practitioners to understand. . This report provides a framework which incorporates both qualitative and quantitative performance measures that can be used in the outsourcing process . This research is of value to commercial and public sector organisations as well as academics as it provides insights for organisations considering outsourcing that will enable them to assess service levels throughout the contract. |
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| Item Description: | Description based on print version record. Electronic resource. |
| Physical Description: | 1 online resource. |
| Bibliography: | Includes bibliographical references (pages [101]-106) and index. |
| ISBN: | 9781856178570 (electronic bk.) 1856178579 (electronic bk.) |