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Service systems management and engineering : creating strategic differentiation and operational excellence /

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Bibliographic Details
Main Author: Chang, C. M. (Ching Ming), 1935-
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2010]
Subjects:
Systems engineering.
Management information systems.
Service industries > Information technology > Management.
Description
Physical Description:xxx, 690 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780470423325 (cloth)
0470423323 (cloth)