Assessing service quality : satisfying the expectations of library customers /

The reference assessment manual /
Published: (1995)

The evaluation of worldwide digital reference services in libraries /
by: Liu, Jia, 1968-
Published: (2007)

Evaluating reference services : a practical guide /
by: Whitlatch, Jo Bell
Published: (2000)

Library service design : a LITA guide to holistic assessment, insight, and improvement /
by: Marquez, Joe J., 1970-, et al.
Published: (2016)

The evaluation and measurement of library services /
by: Matthews, Joseph R.
Published: (2007)

Building a successful customer-service culture : a guide for library and information managers /
Published: (2002)

Evaluating library instruction : sample questions, forms, and strategies for practical use /
Published: (1996)

Customer service & innovation in libraries /
by: Miller, Glenn, 1937-
Published: (1996)

Delivering satisfaction and service quality : a customer-based approach for libraries /
by: Hernon, Peter
Published: (2001)

Introduction to public services for library technicians /
by: Bloomberg, Marty
Published: (1985)

Stellar customer service : training library staff to exceed expectations /
Published: (2016)

Customer care : a training manual for library staff /
by: Gannon-Leary, Pat
Published: (2010)

Customer service : a how-to-do-it manual for librarians /
by: Walters, Suzanne
Published: (1994)

Improving library service to physically disabled persons : a self-evaluation checklist /
by: Needham, William L., 1940-
Published: (1983)

Public library information & referral service /
Published: (1978)

The basics of library-based user services /
by: Whittaker, Kenneth, 1931-
Published: (1993)

User experience in libraries : applying ethnography and human-centred design /
Published: (2016)

It comes with the territory : handling problem situations in libraries /
by: Turner, Anne M., 1941-
Published: (1993)

Introduction to library public services /
by: Evans, G. Edward, 1937-
Published: (1999)

Young adult services in the public library.
Published: (1960)

Customer service in libraries : best practices /
Published: (2013)

Implementing digital reference services : setting standards and making it real /
Published: (2003)

Digital reference service in the new millennium : planning, management, and evaluation /
Published: (2000)

Library service to the Spanish speaking /
by: Peterson, Anita R., 1943-
Published: (1977)

Customer service excellence : a concise guide for librarians /
by: Weingand, Darlene E.
Published: (1997)

Putting the user first : 30 strategies for transforming library services /
by: McDonald, Courtney Greene
Published: (2014)

The role of the library in collecting information and giving service to the serious student and research worker : the public library, the college and university library. Conference, May 1 and 2, 1953 /
Published: (1954)

Measuring library performance : principles and techniques /
by: Brophy, Peter, 1950-
Published: (2006)

Service or organization: two views--three responses : papers presented at a double-session colloquium held in April 1973, under the sponsorship of the Library and the Graduate Library School of the University of Arizona.
Published: (1974)

Reference reborn : breathing new life into public services librarianship /
Published: (2010)

Educating the library user /
by: Lubans, John
Published: (1974)

Social functions of libraries.
by: Landheer, Bartholomeus, 1904-
Published: (1957)

Book availability and the library user /
by: Buckland, Michael Keeble
Published: (1975)

Progress in educating the library user /
Published: (1978)

The evaluation of worldwide digital reference services in libraries /
by: Liu, Jia, 1968-
Published: (2007)

How to give your users the LIS services they want /
by: Pantry, Sheila
Published: (2009)