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Assessing service quality : satisfying the expectations of library customers /

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Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Altman, Ellen
Format: Book
Language:English
Published: Chicago : American Library Association, 2010.
Edition:2nd ed.
Subjects:
Public services (Libraries) > Evaluation.
Public services (Libraries) > United States > Evaluation.
Description
Physical Description:xi, 206 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780838910214 (pbk. : alk. paper)
0838910211 (pbk. : alk. paper)