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Rethinking e-government services : user-centred approaches.

Bibliographic Details
Corporate Authors: Organisation for Economic Co-operation and Development. Secretary-General, SourceOECD (Online service)
Other Authors: Wang, Yih-Jeou
Format: eBook
Language:English
Published: Paris : OECD, [2009]
Series:OECD e-government studies.
Subjects:
Internet in public administration > OECD countries.
E-Government.
OECD-Staaten.
Online Access:Connect to online resource
Table of Contents:
  • A paradigm shift towards citizen centricity
  • Challenges to user take-up
  • Country approaches to increasing user take-up
  • Monitoring and evaluating user take-up
  • Improving user take-up : some cross-cutting trends.