Rethinking e-government services : user-centred approaches.
| Corporate Authors: | , |
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| Other Authors: | |
| Format: | eBook |
| Language: | English |
| Published: |
Paris :
OECD,
[2009]
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| Series: | OECD e-government studies.
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| Subjects: | |
| Online Access: | Connect to online resource |
| Abstract: | Expecting substantial savings and improved public services - a trend further accentuated by the financial and economic crisis beginning in 2008 - OECD countries have invested in the development of e-government services over the past 10-15 years. However, despite the initial exceptional take-up, governments later saw low adoption and low use of e-government services which are still far from satisfactory today. This report gives a broad description of the shift in governments' focus on e-government development - from a government-centric to a user-centric approach. It gives a comprehensive overview of challenges to user take-up of e-government services in OECD countries and of the different types of approaches to improving it. The monitoring and evaluation of user take-up are also discussed, including the existence of formal measurement frameworks. Good practices are presented to illustrate the different concrete approaches used by OECD countries.--Publisher's description. |
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| Item Description: | "This work is published on the responsibility of the Secretary-General of the OECD"--Title page verso. "This report was managed and written by Yih-Jeou Wang"--P. 4. "Also available in French: Repenser les services d'administration électronique : approches centrées sur les usagers"--Title page verso. Corrigenda to OECD publications may be found online at: www.oecd.org/publishing/corrigenda. |
| Physical Description: | 239 pages : color illustrations ; 23 cm. Also issued electronically via the World Wide Web. |
| Bibliography: | Includes bibliographical references (pages 233-239). |
| ISBN: | 9789264059405 (print) 9264059407 (print) 9789264059412 (PDF) 9264059415 (PDF) |
| ISSN: | 1990-1062 |