APA (7th ed.) Citation

McKean, J. (2010). Managing customers through economic cycles. John Wiley & Sons.

Chicago Style (17th ed.) Citation

McKean, John. Managing Customers Through Economic Cycles. Chichester, West Sussex: John Wiley & Sons, 2010.

MLA (9th ed.) Citation

McKean, John. Managing Customers Through Economic Cycles. John Wiley & Sons, 2010.