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Metrics 2.0 : creating scorecards for high-performance teams and organizations /

Bibliographic Details
Main Author: Huwe, Ruth A.
Format: Book
Language:English
Published: Santa Barbara, Calif. : Praeger, [2010]
Subjects:
Organizational effectiveness > Measurement.
Performance > Measurement.
Total quality management.
Benchmarking (Management)
Table of Contents:
  • Introduction to metrics
  • Introduction to scorecards
  • Systems theory: the foundation for contemporary metric systems
  • The measurement of productivity, quality, and other scorecard variables
  • Metrics for individuals: performance appraisal
  • First-level team scorecards
  • Departmental scorecards
  • Organization scorecards
  • Scale construction
  • Customer surveys
  • Measurement issues
  • Statistics primer
  • Engagement: getting from metrics to action
  • Metrics as feedback
  • Metrics and motivation
  • Putting it all together
  • Special topics
  • Collection of indicators and metrics.