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The management of consumer credit : theory and practice /

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This book explains how financial institutions, such as banks and finance houses, manage their portfolios of credit cards, loans, mortgages and other types of retail credit agreements. The second edition has been substantially updated, with new chapters on capital requirements and scorecard and portf...

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Bibliographic Details
Main Author: Finlay, Steven, 1969-
Format: Book
Language:English
Published: New York : Palgrave Macmillan, 2010.
Edition:2nd ed.
Subjects:
Consumer credit > Management.
Table of Contents:
  • Consumer credit management: an introduction
  • Organizational matters
  • Marketing
  • Predicting consumer behaviour
  • Customer acquisition
  • Customer management
  • Collections (early stage delinquency)
  • Debt recovery (late stage delinquency)
  • Fraud
  • Funding and provision
  • Capital requirements
  • Appendix A: Predictive models of consumer behaviour
  • Appendix B: Scorecard and portfolio monitoring
  • Appendix C. US and UK legislation
  • Appendix D: Recommended reading
  • Bibliography
  • Index.