Effective customer care /

Bibliographic Details
Main Author:	Wellington, Patricia
Format:	Book
Language:	English
Published:	London ; Philadelphia : Kogan Page, [2010]
Series:	Creating success.
Subjects:	Customer relations. Customer services. Customer relations > Case studies. Customer services > Case studies.

Description
Physical Description:	xiv, 130 pages : illustrations ; 22 cm.
ISBN:	9780749460433 0749460431 9780749459987 (ebk) 0749459980 (ebk)