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Service transition.

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Bibliographic Details
Main Author: Lacy, Shirley
Corporate Author: Great Britain. Office of Government Commerce
Other Authors: Macfarlane, Ivor
Format: Book
Language:English
Published: London : TSO, [2007]
Edition:2nd impression with corrections.
Series:IT infrastructure library.
Subjects:
Computer industry > Customer services > Management.
Electronic office machine industry > Customer services > Management.
Description
Item Description:Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Physical Description:xi, 261 pages : illustrations ; 28 cm.
Bibliography:Includes index and bibliographical references (pages 219-220).
ISBN:9780113310487
011331048X