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Service design.

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Bibliographic Details
Main Author: Lloyd, Vernon
Corporate Author: Great Britain. Office of Government Commerce
Other Authors: Rudd, Colin
Format: Book
Language:English
Published: London : TSO, 2007.
Edition:2nd impression with corrections.
Series:IT infrastructure library.
Subjects:
Computer industry > Customer services > Management.
Electronic office machine industry > Customer services > Management.
Description
Item Description:At head of title: ITIL.
Published for the Office of Government Commerce under licence from the Controller of Her Majesty's Stationery Office.
Physical Description:xii, 334 pages : illustrations ; 28 cm.
Bibliography:Includes bibliographical references (page 283) and index.
ISBN:9780113310470
0113310471