APA (7th ed.) Citation

Barnes, C., Blake, H., & Pinder, D. (2009). Creating & delivering your value proposition: Managing customer experience for profit. Kogan Page.

Chicago Style (17th ed.) Citation

Barnes, Cindy, Helen Blake, and David Pinder. Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit. London ; Philadelphia: Kogan Page, 2009.

MLA (9th ed.) Citation

Barnes, Cindy, et al. Creating & Delivering Your Value Proposition: Managing Customer Experience for Profit. Kogan Page, 2009.