rdf-syntax-grammar
mods:
  schema location: http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
  title info:
    title: Superior customer satisfaction and loyalty
    sub title: engaging customers to drive performance
  name:
    name part: Goldstein, Sheldon D.
    role:
      role term: creator
  type of resource: text
  genre: bibliography
  origin info:
    place:
      place term: wiu
    date issued: 2009
    issuance: monographic
  language:
    language term: eng
  physical description:
    form: print
    extent: xii, 124 pages : illustrations ; 24 cm.
  note: Sheldon D. Goldstein.
  note: Includes bibliographical references and index.
  subject:
    topic: Consumer satisfaction
  subject:
    topic: Customer loyalty
  subject:
    topic: Customer relations
  classification: HF5415.335 .G65 2009
  classification: 658.8/12
  identifier: 9780873897754 (hc)
  identifier: 0873897757 (hc)
  identifier: 2009028328
  record info:
    record content source: DLC
    record creation date: 090709
    record change date: 20151113120221.0
    record identifier: in00002527573