Cover Image

Superior customer satisfaction and loyalty : engaging customers to drive performance /

Bibliographic Details
Main Author: Goldstein, Sheldon D.
Format: Book
Language:English
Published: Milwaukee, Wisc. : ASQ Quality Press, 2009.
Subjects:
Consumer satisfaction.
Customer loyalty.
Customer relations.
Description
Physical Description:xii, 124 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9780873897754 (hc)
0873897757 (hc)