Hurricanes Gustav and Ike disaster assistance : FEMA strengthened its fraud prevention controls, but customer service needs improvement : report to Congressional committees.

GAO conducted undercover tests of the the Individuals and Households Program process during the response to Hurricanes Gustav and Ike. This report discusses (1) whether FEMA's fraud controls have improved since Katrina and Rita and (2) issues GAO identified related to the customer service that...

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Bibliographic Details
Corporate Author:	United States. Government Accountability Office
Format:	Government Document eBook
Language:	English
Published:	[Washington, D.C.] : U.S. Govt. Accountability Office, [2009]
Subjects:	United States. > Federal Emergency Management Agency > Customer services > Evaluation. Fraud investigation > United States. Emergency management > United States > Evaluation. Hurricane Gustav, 2008. Hurricane Ike, 2008.
Online Access:	https://purl.fdlp.gov/GPO/LPS114542

Description
Summary:	GAO conducted undercover tests of the the Individuals and Households Program process during the response to Hurricanes Gustav and Ike. This report discusses (1) whether FEMA's fraud controls have improved since Katrina and Rita and (2) issues GAO identified related to the customer service that FEMA provided.
Item Description:	Title from title page (GAO, viewed June 30, 2009). "June 2009." "GAO-09-671." Electronic resource.
Physical Description:	1 online resource (i, 21 pages) : illustrations
Bibliography:	Includes bibliographical references.