Cover Image

Unleashing excellence : the complete guide to ultimate customer service /

Bibliographic Details
Main Author: Snow, Dennis
Other Authors: Yanovitch, Teri
Format: Book
Language:English
Published: Hoboken, N.J. : John Wiley & Sons, [2010]
Edition:2nd ed., updated and expanded.
Subjects:
Customer services.
Customer relations.
Description
Item Description:Includes index.
Previous edition: Sanford, Fla.: DC, 2004.
Physical Description:xviii, 238 pages : illustrations ; 24 cm.
ISBN:9780470503805 (hbk.)
0470503807 (hbk.)