http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
a step-by-step guide to communication skills training
Step-by-step guide to communication skills training
based on the latest edition of the bestselling Listen to me, listen to you
"This step-by-step guide is a companion to the popular 'Listen to me, Listen to you: a practical guide to self-awareness, communication skills and conflict management' (revised edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: Orientation, Self-esteem, Self-awareness and self-knowledge, Effective listening, Self-assertion, Managing conflict collaboratively, Reflection and closure. Each of these topics features key ideas as well as individual and group aactivities which can be used singly, or as part of a course, and includes reproducible masters for use by participants."--P. [4] of cover.