The basics of performance measurement /

Bibliographic Details
Main Author: Harbour, Jerry L.
Format: Book
Language:English
Published: Boca Raton : CRC Press, [2009]
Edition:2nd ed.
Subjects:
Table of Contents:
  • Performance measurement
  • Types of performance measures
  • A family of measures
  • Performance measurement hierarchies
  • Units of measurement
  • Collection and distribution
  • Performance measure displays
  • Interpretation and action
  • Putting it all together.