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The basics of performance measurement /

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Bibliographic Details
Main Author:	Harbour, Jerry L.
Format:	Book
Language:	English
Published:	Boca Raton : CRC Press, [2009]
Edition:	2nd ed.
Subjects:	Performance standards. Performance > Evaluation.

Table of Contents:

Performance measurement
Types of performance measures
A family of measures
Performance measurement hierarchies
Units of measurement
Collection and distribution
Performance measure displays
Interpretation and action
Putting it all together.