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|a 658.3/125
|2 22
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1 |
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|a Harbour, Jerry L.
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| 245 |
1 |
4 |
|a The basics of performance measurement /
|c Jerry L. Harbour.
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| 250 |
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|a 2nd ed.
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| 264 |
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|a Boca Raton :
|b CRC Press,
|c [2009]
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|c ©2009
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| 300 |
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|a viii, 93 pages :
|b illustrations ;
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| 500 |
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|a "A Productivity Press book."
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| 504 |
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|
|a Includes bibliographical references and index.
|
| 505 |
0 |
|
|a Performance measurement -- Types of performance measures -- A family of measures -- Performance measurement hierarchies -- Units of measurement -- Collection and distribution -- Performance measure displays -- Interpretation and action -- Putting it all together.
|
| 650 |
|
0 |
|a Performance standards.
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|a Performance
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|d 2009/8/13
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