Medicare : callers can access 1-800-MEDICARE services, but responsibility within CMS for limited english proficiency plan unclear : report to the Chairman, Subcommittee on Health, Committee on Ways and Means, House of Representatives.

In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers'...

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Bibliographic Details
Corporate Authors:	United States. Government Accountability Office, United States. Congress. House. Committee on Ways and Means. Subcommittee on Health
Format:	Government Document eBook
Language:	English
Published:	[Washington, D.C.] : U.S. Govt. Accountability Office, [2008]
Subjects:	Centers for Medicare & Medicaid Services (U.S.) > Customer services > Evaluation. Medicare. Minorities > Services for > United States > Evaluation.
Online Access:	https://purl.fdlp.gov/GPO/LPS112029

Description
Summary:	In this report, GAO describes (1) the extent to which access performance standards and targets have been met by the current contractor, (2) the efforts by CMS to provide LEP callers access to help line services and wait times experienced by these callers, and (3) CMS's oversight of callers' access to 1-800-MEDICARE and the information's accuracy.
Item Description:	Title from title screen (viewed on Apr. 29, 2009). "December 2008." "GAO-09-104." Electronic resource.
Physical Description:	iii, 58 pages : digital, PDF file.
Format:	Mode of access: Internet from GAO web site. Address as of 4/29/09: http://www.gao.gov/new.items/d09104.pdf ; current access available via PURL.
Bibliography:	Includes bibliographical references.