Instant messaging reference : a practical guide /

Introduction to reference work in the digital age /
by: Janes, Joseph
Published: (2003)

The reference interview today : negotiating and answering questions face to face, on the phone, and virtually /
by: Harmeyer, Dave, 1956-
Published: (2014)

Digital versus non-digital reference : ask a librarian online and offline /
Published: (2004)

Reference renaissance : current and future trends /
Published: (2010)

The virtual reference experience : integrating theory into practice /
Published: (2004)

Virtual reference service : from competencies to assessment /
Published: (2008)

Reference and information services in the 21st century : an introduction /
by: Cassell, Kay Ann
Published: (2006)

Starting and operating live virtual reference services : a how-to-do-it manual for librarians /
by: Meola, Marc, 1968-
Published: (2002)

Virtual reference best practices : tailoring services to your library /
by: Kern, M. Kathleen
Published: (2009)

Reference reborn : breathing new life into public services librarianship /
Published: (2010)

The virtual reference desk : creating a reference future /
Published: (2006)

Reference and information services : an introduction /
by: Cassell, Kay Ann
Published: (2013)

The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /
by: Kovacs, Diane K. (Diane Kaye), 1962-
Published: (2007)

Implementing digital reference services : setting standards and making it real /
Published: (2003)

Conducting the reference interview : a how-to-do-it manual for librarians /
by: Ross, Catherine Sheldrick
Published: (2009)

IM, instant messaging, security /
by: Rittinghouse, John W.
Published: (2005)

IM, instant messaging, security /
by: Rittinghouse, John W.
Published: (2005)

Virtual reference training : the complete guide to providing anytime, anywhere answers /
by: Hirko, Buff
Published: (2004)

Virtual reference training : the complete guide to providing anytime, anywhere answers /
by: Hirko, Buff
Published: (2004)

Virtual reference on a budget : case studies /
Published: (2008)

Going live : starting & running a virtual reference service /
by: Coffman, Steve
Published: (2003)

The evaluation of worldwide digital reference services in libraries /
by: Liu, Jia, 1968-
Published: (2007)

New concepts in digital reference /
by: Lankes, R. David, 1970-
Published: (2009)

New concepts in digital reference /
by: Lankes, R. David, 1970-
Published: (2009)

Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians /
by: Cassell, Kay Ann
Published: (1999)

Digital reference service in the new millennium : planning, management, and evaluation /
Published: (2000)

The virtual reference librarian's handbook /
by: Lipow, Anne Grodzins, 1935-
Published: (2003)

Reference service in the small library /
by: King, Geraldine
Published: (1985)

Practical reference work /
by: Grogan, Denis Joseph
Published: (1979)

Envisioning the future of reference : trends, reflections, and innovations /
Published: (2020)

Evaluating reference services : a practical guide /
by: Whitlatch, Jo Bell
Published: (2000)

Introduction to reference work /
by: Katz, William A., 1924-2004
Published: (1992)

Numeric data services and sources for the general reference librarian /
by: Kellam, Lynda M.
Published: (2011)

Reference librarianship : notes from the trenches /
by: Anderson, Charles R., 1935-
Published: (2006)

Introduction to reference work /
by: Katz, William A., 1924-2004
Published: (1978)

Reference services and bibliographies /
by: Dawra, Manisha
Published: (2004)