Miller, T. I., Miller, M. A., & Hayden, S. E. (2009). Citizen surveys for local government: A comprehensive guide to making them matter (3rd ed.). ICMA.
Chicago Style (17th ed.) CitationMiller, Thomas I., Michelle A. Miller, and Shannon Elissa Hayden. Citizen Surveys for Local Government: A Comprehensive Guide to Making Them Matter. 3rd ed. Washington, DC: ICMA, 2009.
MLA (9th ed.) CitationMiller, Thomas I., et al. Citizen Surveys for Local Government: A Comprehensive Guide to Making Them Matter. 3rd ed. ICMA, 2009.
Warning: These citations may not always be 100% accurate.