Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /

The complete guide to customer support : [how to turn technical assistance into a profitable relationship /
by: Fleischer, Joe
Published: (2002)

The customer experience edge : technology and techniques for delivering an enduring, profitable, and positive experience to your customers /
by: Soudagar, Reza
Published: (2012)

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Social customer experience : engage and retain customers through social media /
by: Evans, Dave, 1956-
Published: (2014)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (2000)

Customer loyalty : how to earn it, how to keep it /
by: Griffin, Jill
Published: (2002)

One customer, divisible : linking customer insight to loyalty and advocacy behavior /
by: Lowenstein, Michael W., 1942-
Published: (2005)

Customer worthy : why and how everyone in your organization must think like a customer /
by: Hoffman, Michael R.
Published: (2010)

Building a customer service culture : the seven ServiceElements of customer success /
by: Martinez, Mario, 1967-
Published: (2008)

Taming the search-and-switch customer : earning customer loyalty in a compulsion-to-compare world /
by: Griffin, Jill
Published: (2009)

Marketing to manage customer experience : the case of Nykaa /
by: Chakraborty, Uttam, active 2023, et al.
Published: (2023)

Beyond customer service : keeping customers for life /
by: Gerson, Richard F.
Published: (1992)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers /
by: Soudagar, Reza, et al.
Published: (2011)

Customer relationship management : organizational and technological perspectives /
by: Rajola, Federico
Published: (2003)

Customer relationship management : organizational and technological perspectives /
by: Rajola, Federico
Published: (2003)

Technology and customer service : profitable relationship building /
by: Timm, Paul R.
Published: (2005)

It's the customer, stupid! : 34 wake-up calls to help you stay client-focused /
by: Aun, Michael
Published: (2011)

The 5 values of GREAT customer service /
Published: (1999)

Design and operation of customer service systems /
by: Bender, Paul S., 1936-
Published: (1976)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2011)

Customer care excellence : how to create an effective customer focus /
by: Cook, Sarah, 1955-
Published: (2008)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization.
by: Desatnick, Robert L.
Published: (1993)

Managing to keep the customer : how to achieve and maintain superior customer service throughout the organization /
by: Desatnick, Robert L.
Published: (1987)

Service strategy : management moves for customer results /
by: Horovitz, Jacques, 1947-
Published: (2004)

Customers as partners : building relationships that last /
by: Bell, Chip R.
Published: (1994)

Proactive customer service : transforming your customer service department into a profit center /
by: Brennan, Charles D.
Published: (1997)

The butterfly customer : capturing the loyalty of today's elusive consumer /
by: O'Dell, Susan M.
Published: (1997)

Care packages for your customers : an idea a week to enhance customer service /
by: Glanz, Barbara A.
Published: (2007)

Managing customers profitably /
by: Ryals, Lynette
Published: (2008)

Managing customers profitably /
by: Ryals, Lynette
Published: (2008)

Measuring customer service effectiveness /
by: Cook, Sarah, 1955-
Published: (2004)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)

Winning with customers : a playbook for B2B /
by: Pigues, D. Keith
Published: (2010)