| Tag |
First Indicator |
Second Indicator |
Subfields |
| LEADER |
00000cam a22000004a 4500 |
| 001 |
in00002477832 |
| 005 |
20151110113319.0 |
| 008 |
090105s2009 nyua b 001 0 eng |
| 010 |
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|a TXAM
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|a HF5415.5
|b .G672 2009
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| 082 |
0 |
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|a 658.8/12
|2 22
|
| 100 |
1 |
|
|a Goodman, John A.
|
| 245 |
1 |
0 |
|a Strategic customer service :
|b managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
|c John A. Goodman.
|
| 264 |
|
1 |
|a New York :
|b AMACOM,
|c [2009]
|
| 264 |
|
4 |
|c ©2009
|
| 300 |
|
|
|a xiv, 256 pages :
|b illustrations ;
|c 24 cm.
|
| 336 |
|
|
|a text
|b txt
|2 rdacontent
|
| 337 |
|
|
|a unmediated
|b n
|2 rdamedia
|
| 338 |
|
|
|a volume
|b nc
|2 rdacarrier
|
| 504 |
|
|
|a Includes bibliographical references and index.
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
|
0 |
|a Customer relations
|x Management.
|
| 938 |
|
|
|a Baker and Taylor
|b BTCP
|n BK0008045140
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|a A14839861383
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|a 92
|b TXA
|
| 948 |
|
|
|a cataloged
|b h
|d 2009/5/27
|h c
|e asalazar
|f 10:25:16 am
|
| 999 |
|
|
|a MARS
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| 952 |
f |
f |
|p ric
|a Texas A&M University
|b Rellis Campus
|c Joint Library Facility
|d Remote Storage
|t 0
|e HF5415.5 .G672 2009
|h Library of Congress classification
|i unmediated -- volume
|m A14839861383
|
| 998 |
f |
f |
|a HF5415.5 .G672 2009
|t 0
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|