Strategic customer service : managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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| Format: | Book |
| Language: | English |
| Published: |
New York :
AMACOM,
[2009]
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| Subjects: |
| Physical Description: | xiv, 256 pages : illustrations ; 24 cm. |
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| Bibliography: | Includes bibliographical references and index. |
| ISBN: | 9780814413333 0814413331 |