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Managing customers profitably /

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Bibliographic Details
Main Author: Ryals, Lynette
Format: Book
Language:English
Published: Chichester, England ; Hoboken, NJ : John Wiley & Sons, [2008]
Subjects:
Customer relations > Management.
Description
Physical Description:xiv, 370 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references (pages [359]-361) and index.
ISBN:9780470060636 (cloth)
0470060638 (cloth)