Service science : design for scaling and transformation /

Bibliographic Details
Main Author:	Hsu, Cheng, 1951-
Format:	Book
Language:	English
Published:	Singapore ; Hackensack, NJ : World Scientific, [2009]
Subjects:	Multidisciplinary design optimization. Engineering services marketing. Service industries > Design. System design > Information resources.

Description
Physical Description:	xiv, 302 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references (pages 287-296) and index.
ISBN:	9789812836762 9812836764