101 activities for delivering knock your socks off service /

Bibliographic Details
Main Author:	Thomas, Ann, 1951-
Corporate Author:	Performance Research Associates
Other Authors:	Applegate, Jill
Format:	Book
Language:	English
Published:	New York : American Management Association, [2009]
Subjects:	Customer services. Customer relations > Management.

Description
Item Description:	Includes index.
Physical Description:	xiv, 367 pages : illustrations ; 24 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	9780814414446 0814414443