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The next available operator : managing human resources in Indian business process outsourcing industry /

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Bibliographic Details
Other Authors: Thite, Mohan, Russell, Bob, 1950-
Format: Book
Language:English
Published: New Delhi, India : Thousand Oaks, Calif. : Response Books ; Sage Publications, 2009.
Subjects:
Call centers > India > Personnel management.
Human capital > India > Management.
Call centers > Personnel management > Cross cultural studies.
Human capital > Management > Cross cultural studies.
Description
Physical Description:xiii, 316 pages : illustrations ; 22 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9788178299327 (paper back)
8178299321 (paper back)