APA (7th ed.) Citation

Griffin, J. (2009). Taming the search-and-switch customer: Earning customer loyalty in a compulsion-to-compare world. Jossey-Bass.

Chicago Style (17th ed.) Citation

Griffin, Jill. Taming the Search-and-switch Customer: Earning Customer Loyalty in a Compulsion-to-compare World. San Francisco: Jossey-Bass, 2009.

MLA (9th ed.) Citation

Griffin, Jill. Taming the Search-and-switch Customer: Earning Customer Loyalty in a Compulsion-to-compare World. Jossey-Bass, 2009.