Cover Image

Customer relationship management : concepts and technologies /

Bibliographic Details
Main Author: Buttle, Francis
Format: Book
Language:English
Published: Amsterdam ; London : Butterworth-Heinemann, [2009]
Edition:2nd ed.
Subjects:
Customer relations > Management.
Description
Item Description:Previous edition: Amsterdam; London: Elsevier Butterworth-Heinemann, 2004.
Physical Description:xix, 500 pages : illustrations ; 25 cm.
Bibliography:Includes bibliographical references and index.
ISBN:9781856175227 (pbk.)
1856175227 (pbk.)