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Understanding your users : a practical guide to user requirements methods, tools, and techniques /

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Today many companies are employing a user-centered design (UCD) process, but for most companies, usability begins and ends with the usability test. Although usability testing is a critical part of an effective user-centered life cycle, it is only one component of the UCD process. This book is focuse...

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Bibliographic Details
Main Author: Courage, Catherine
Other Authors: Baxter, Kathy
Format: eBook
Language:English
Published: San Francisco, CA : Morgan Kaufmann Publishers, 2004.
Series:Morgan Kaufmann series in interactive technologies.
Subjects:
Human-computer interaction.
Computer software > Development.
User interfaces (Computer systems)
Electronic books.
Online Access:Connect to the full text of this electronic book
Table of contents only
Publisher description
Table of Contents:
  • Preface
  • 1. Introduction
  • 2. Before You Choose an Activity: Learning About Your Product and Users
  • 3. Legal & Ethical Considerations
  • 4. Setting Up Facilities for Your User Requirements Activity
  • 5. Preparing for Your User Requirements Activity
  • 6. During Your User Requirements Activity
  • 7. Interviews
  • 8. Surveys
  • 9. Wants and Needs Analysis
  • 10. Card Sorting
  • 11. Group Task Analysis
  • 12. Focus Groups
  • 13. Field Studies
  • 14. Concluding Your Activity
  • Appendix A: Learn About Usability
  • Appendix B: Vendors that Offer Training in Usability Activities
  • Appendix C: Vendors that Consult on Usability Lab Design, Sell or Rent Equipment, or Build Labs
  • Appendix D: Vendors that Recruit Participants, Conduct Usability Activities for You, and/or Rent Facilities to You
  • Appendix E: Requirements for Creating a Participant Recruitment Database
  • Appendix F: Affinity Diagram
  • Appendix G: Computerized Quantitative Analysis Tools
  • Appendix H: Report Template
  • Appendix I: Glossary
  • Appendix J: References.