Courage, C., & Baxter, K. (2004). Understanding your users: A practical guide to user requirements methods, tools, and techniques. Morgan Kaufmann Publishers.
Chicago Style (17th ed.) CitationCourage, Catherine, and Kathy Baxter. Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques. San Francisco, CA: Morgan Kaufmann Publishers, 2004.
MLA (9th ed.) CitationCourage, Catherine, and Kathy Baxter. Understanding Your Users: A Practical Guide to User Requirements Methods, Tools, and Techniques. Morgan Kaufmann Publishers, 2004.
Warning: These citations may not always be 100% accurate.