Virtual reference best practices : tailoring services to your library /

Bibliographic Details
Main Author:	Kern, M. Kathleen
Format:	Book
Language:	English
Published:	Chicago : American Library Association, 2009.
Subjects:	Electronic reference services (Libraries)

Description
Physical Description:	viii, 148 pages : illustrations ; 28 cm.
Bibliography:	Includes bibliographical references and index.
ISBN:	9780838909751 (alk. paper) 0838909752 (alk. paper)