The call centre training handbook : a complete guide to learning & development in contact centres /

Bibliographic Details
Main Author:	Wilson, John P. (John Peter), 1955 August 11-
Format:	Book
Language:	English
Published:	London ; Philadelphia : Kogan Page, 2009.
Subjects:	Call centers > Employees > Training of. Customer services > Management.

Description
Physical Description:	xiv, 319 pages : illustrations ; 25 cm.
Bibliography:	Includes bibliographical references (pages [302]-312) and index.
ISBN:	9780749450885 0749450886