Cover Image

Overpromise and overdeliver : how to design and deliver extraordinary customer experiences /

Bibliographic Details
Main Author: Barrera, Rick
Format: Book
Language:English
Published: New York, N.Y. : Portfolio, 2009.
Edition:Rev. ed.
Subjects:
Product management.
Brand loyalty.
Customer loyalty.
Description
Physical Description:x, 226 pages : illustrations ; 24 cm.
Bibliography:Includes bibliographical references (pages 209-215) and index.
ISBN:9781591842682
1591842689