Cover Image

Satisfied customers tell three friends, angry customers tell 3,000 : running a business in today's consumer driven world /

Bibliographic Details
Main Author: Blackshaw, Pete
Format: Book
Language:English
Published: New York : Doubleday, [2008]
Edition:1st ed.
Subjects:
Consumer satisfaction.
Customer relations.
Organizational effectiveness.
Description
Physical Description:xiii, 193 pages : illustrations ; 22 cm.
Bibliography:Includes bibliographical references (page 187) and index.
ISBN:9780385522724 (hc)
038552272X (hc)