http://www.loc.gov/mods/v3 http://www.loc.gov/standards/mods/v3/mods-3-2.xsd
Real-time virtual reference step-by-step -- Creating virtual reference services for deaf students -- Virtual reference service in a middle-school setting -- Virtual reference service at Lakeview High School -- Evaluating virtual reference in an academic library -- Training and promotion of virtual reference services.
editors, Teresa Dalston and Michael Pullin.
Includes bibliographical references and index.
Electronic reference services (Libraries)