Excellence every day : make the daily choice-- inspire your employees and amaze your customers /

Marketing for keeps : building your business by retaining your customers /
by: Furlong, Carla B.
Published: (1993)

Amaze your customers! : creative tips on winning & keeping your customers /
by: Zanetti, Daniel
Published: (2006)

Answering the ultimate question : how Net Promoter can transform your business /
by: Brooks, Laura L., 1963-
Published: (2009)

The customer delight principle : exceeding customers' expectations for bottom-line success /
by: Keiningham, Timothy L.
Published: (2001)

The loyalty effect : the hidden force behind growth, profits, and lasting value /
by: Reichheld, Frederick F.
Published: (1996)

Reconnecting with customers : building brands and profits in the relationship age /
by: Myers, Jack, 1947-
Published: (1998)

The customer signs your paycheck /
by: Cooper, Frank (Frank J.), 1938-
Published: (2010)

The people measurement manual : measuring attitudes, behaviours and beliefs in your organization /
by: Wealleans, David
Published: (2003)

Magnetic service : secrets for creating passionately devoted customers /
by: Bell, Chip R.
Published: (2003)

Marketplace Dignity : Transforming How We Engage with Customers Across Their Journey /
by: Lamberton, Cait, et al.
Published: (2024)

Six signs of a successful chief experience officer /
by: Dunlop, Amelia
Published: (2024)

Five star service, one star budget : how to create magic moments for your customers that get you noticed, remembered and referred /
by: Heppell, Michael
Published: (2006)

Revolutionize your customer experience : Colin Shaw.
by: Shaw, Colin, 1928-
Published: (2005)

The Saturn difference : creating customer loyalty in your company /
by: Lenz, Vicki
Published: (1999)

The wow factory : creating a customer focus revolution in your company /
by: Levesque, Paul, 1947-
Published: (1995)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn, 1976-
Published: (2013)

Beyond customer satisfaction to customer loyalty : the key to greater profitability /
by: Bhote, Keki R., 1925-2013
Published: (1996)

Seven reasons to strengthen your customer benefits focus /
by: Weiss, Allen, et al.
Published: (2024)

Quality in customer service /
by: Fuchs, Edward
Published: (1999)

The changing face of today's customer : strategies for attracting and retaining a diverse customer and employee base in your local market /
by: Lipp, G. Douglas
Published: (2003)

Customer-responsive management : the flexible advantage /
by: Davis, Frank W. (Frank White), 1939-
Published: (1996)

How to give exceptional customer service /
Published: (1993)

Superior customer value in the new economy : concepts and cases /
by: Johnson, William C. (William Charles), 1954-
Published: (2004)

Designing and delivering superior customer value : concepts, cases, and applications /
by: Weinstein, Art
Published: (1999)

Profitable customers : how to identify, develop and retain them /
by: Wilson, Charles
Published: (1998)

CUSTOMER VALUE STARVATION CAN KILL prevention and cure.
by: MAHAJAN, GAUTAM. VIEIRA, WALTER
Published: (2021)

What's the secret? : to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Service-ability : create a customer centric culture and gain competitive advantage /
by: Robson, Kevin (Herbert Kevin)
Published: (2013)

Aftermarketing : how to keep customers for life through relationship marketing /
by: Vavra, Terry G.
Published: (1992)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis
Published: (2002)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

One size fits one : building relationships one customer and one employee at a time /
by: Heil, Gary, 1950-
Published: (1999)

What do your customers really want? : here's a sure-fire way to find out /
by: Lytle, John F.
Published: (1993)

The new magnet marketing : the fast-track strategy for putting your company on top /
by: Graham, John R. (John Rushton), 1931-
Published: (1998)

Customer satisfaction measurement and management : using the voice of the customer /
by: Naumann, Earl, 1946-
Published: (1995)

You can't win a fight with your client & 49 other rules for providing great service /
by: Markert, Tom
Published: (2007)